Case Management
A true partnership with individuals.
Director: Andrew O'Grady, LCSW
The Case Management Program serves over 1,500 people each year who are recovering from serious mental illness. Our goal is to assist them in obtaining services and resources from other community agencies so they can live independently in the community. We help to coordinate their medical and mental health care and assist in achieving goals they may have in the areas of social/recreational, vocational/educational, physical/medical and residential services and many others.
We support our clients in reaching their goals through a very structured program that clearly outlines the necessary steps for achieving success. There are several different levels of care that are offered at within this program.
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Intensive Case Management: ICM
An Intensive Case Manager has a minimum of four, face to face visits each month with their clients for not less than 15 minutes. These visits will generally take place out of the office to help integrate clients into the community. An ICM typically carry a caseload of 12 people at any given time. Their caseload may consist of clients who have multiple hospitalizations, acute and recurrent psychiatric symptoms, frequent crises, few support networks in the community, difficulty maintaining residential security and problems in the area of employment.
Supportive Case Management: SCM
A Supportive Case Manager has a minimum of two, face to face visits each month with their clients for not less than 15 minutes. These visits will generally take place outside of the office. An SCM will typically carry a caseload of 30 people. A blended SCM will carry a caseload of typically 20 people. An SCM client may have difficulty accessing resources in the community, maintaining social functioning, and utilizing services.
Generic Case Management: GCM
Generic Case Managers generally see clients who need short term care, such as applying for social security, disability, medicaid, and housing applications. There is no minimum or maximum amount of visits required. Should a generic case manager and the client feel that services will be on-going, a referral to SCM can be made.
Blended Model
The blended team consists of one ICM and two SCM’s. As a client of a blended team, you will get to know and feel comfortable enough to call upon any team member at any given time.
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The descriptions of the above mentioned branches of case management are not meant to be all encompassing. There are various aspects of case management that cannot be fully defined, but fall under the scope of our duties. It is with clear understanding that regardless of the circumstances, as case managers, we will always advocate for the betterment of our clients.
We have truly dedicated staff members who works together with our clients as partners in recovery.
For further information, please contact:
Phone: 845-452-1799
Fax: 845-471-6860